Our bills show our bank details for you to make a direct payment to us or set up a standing order.

Each bill will also have a link to Pay Now. By default this will take you to a GoCardless service which will offer a few options for you. 1. To make a one off payment. 2. To set up a manual monthly payment that requires your approval. 3. To set up an automatic monthly payment that will take the invoice amount on the due date without your approval.

If you prefer to pay using a credit card, let us know and we’ll change the bill so that the Pay Now link takes you to a Stripe Service.

If we started billing you after the start of an accounting period, your bill will mention that the fee for that service is for a number of months ago. This is to help us determine whether or not a final amount is payable if/when you decide to leave us.

For example, let’s say we start billing you in month 6 of the first accounting year that we prepare accounts for. Your monthly bill will state for the accounts fee that it is “for the month of trading 5 months ago” i.e. the bill sent in month 6 relates to the accounts fee for month 1. Then let’s say we prepare your annual accounts for you in month 12 (before the year end for an easy example). At that point we have only billed you for 7 monthly accounts fees (months 6 to 12). So if you were to leave at that point, we will need to bill you a further 5 months of accounts fees, to take the total number of monthly payments up to 12. For more details see the FAQ: Is there a tie-in period?

In a way, yes, but only if necessary so that you pay for the services received. To keep things simple, we ask clients to start paying the low fixed monthly fees soon after they sign up with us. There are no ‘catch-up’ fees at the start. So the monthly payments could start be part way through the accounting year or even after the accounting year when the accounts are already due. So by the time we prepare the first set of annual accounts, less than 12 monthly payments have been paid. The accounts part of the monthly payments need to continue until we’ve received 12 for each set of annual accounts we have prepared.

We also need to receive the number of payments for other services that cover the period we have provided those other services. So for example, if we’ve prepared 5 quarterly VAT returns for you, the VAT return part of the monthly payment needs to be paid 15 times (5 x 3 months) to cover that work done.

When (if!) you decide to stop using CloudBook’s services there may be a final fee to pay to cover the work we’ve done that hasn’t been invoiced yet. Whether or not there will be a final fee will depend on when during the year you leave, and how far in ‘arrears’ we are billing you for each service. For an indication, your bill will mention that the service relates to a number of months ago. For more details, see FAQ: Why is my monthly bill for a number of months ago?

Our prices are detailed here, including monthly prices for everything except tax returns which are stated annually. These prices (plus VAT) are the amount you’ll need to pay for the length of time that equals the time period of the services provided. So if we prepare a set of annual accounts for you, you’ll need to pay the monthly fee 12 times. If you’ve paid 18 times by the time we do your annual accounts, then you leave, we’ll owe you 6 monthly accounts fees.

Most clients are billed on the 1st of every month. Some clients are billed annually when we provide draft annual accounts or a draft personal tax return.